Last Updated: January 2026

At Ink Arabic, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refund & Returns Policy below.

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Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include proof of purchase or your order number

Items returned without prior approval may not be accepted.

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Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalised or custom-made artwork
• Digital downloads
• Gift cards
• Clearance or final sale items

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and arrange a replacement or refund where appropriate.

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Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

• Your refund will be processed to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

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Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you require an exchange, please contact our support team with your order details.

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Return Shipping

Unless the item is faulty or sent in error:

• Customers are responsible for return shipping costs.
• We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

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Order Cancellations

Orders may be cancelled before production or dispatch.

Once an order has entered production—particularly personalised items—it may no longer be possible to cancel.

Please contact us as soon as possible if you wish to cancel your order.

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Personalised Products

As personalised products are made specifically for you, they cannot be returned or refunded unless they are:

• Damaged during delivery
• Incorrect due to our error
• Defective

Please check all spelling, names, dates, and custom details carefully before placing your order.

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How to Request a Return

To request a return, please contact us with:

• Full Name
• Order Number
• Reason for Return
• Photos (if the item is damaged or incorrect)