Shipping Policy
Last Updated: January 2026
Thank you for shopping with Ink Arabic. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information on processing times, delivery estimates, and shipping options.
Order Processing
All orders are carefully prepared before dispatch.
- Orders are processed within 1–3 business days.
- Personalised items may require additional production time.
- Orders are processed Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Shipping Destinations
We proudly ship to customers worldwide, including:
- United Kingdom
- Europe
- United States
- Canada
- Australia
- New Zealand
- International destinations
If your country is not listed at checkout, please contact us before placing your order.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email (where available).
You can use this tracking information to monitor your shipment until it arrives.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- High order volumes
- Public holidays
- Weather conditions
- Customs inspections
- Courier service disruptions
We appreciate your patience and understanding in these situations.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Ink Arabic is not responsible for delays or lost parcels resulting from incorrect or incomplete delivery information provided by the customer.
Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us as soon as possible.
To help us investigate, please provide:
- Your order number
- A description of the issue
- Photos of any damaged items or packaging (if applicable)
We will work with the shipping carrier to resolve the issue and provide an appropriate solution.
Personalised Orders
Personalised products require additional preparation time before dispatch.
Please allow extra time for production, especially during busy periods such as Ramadan, Eid, and the holiday season.
